Cancellation Policy

Cancellation Timeframes

Emergency Exceptions

We understand that genuine emergencies occur. The following situations may qualify for fee waivers:

• Pet medical emergencies requiring immediate veterinary care
• Family medical emergencies or hospitalizations
• Severe weather conditions making travel unsafe
• Vehicle breakdowns or accidents on the way to appointment
• Death in the immediate family

Rescheduling Guidelines

Rescheduling Process

• Contact us as soon as you know you need to reschedule
• We will work to find you the next available appointment
• Rescheduling fees apply based on notice given
• We cannot guarantee your preferred time slot for rescheduled appointments

Multiple Reschedules

• More than 2 reschedules per appointment may require a non-refundable deposit
• Frequent reschedulers may be asked to book same-day appointments only
• We reserve the right to refuse future bookings for excessive rescheduling

Weather and External Factors

Severe Weather

• We will contact you if we need to close due to severe weather
• No fees apply for weather-related cancellations on our end
• If you choose not to come due to weather concerns, standard cancellation fees apply
• We will reschedule weather-affected appointments at no charge

Power Outages or Equipment Issues

• No fees apply for cancellations due to our equipment failures
• We will reschedule affected appointments at no charge
• We will provide alternative solutions when possible

Payment and Refund Policy

Cancellation Fees

• Cancellation fees are due immediately upon cancellation
• Fees can be paid over the phone with a credit card
• Outstanding fees must be paid before booking future appointments
• We accept cash, credit cards, and debit cards for fee payments

Refunds

• No refunds for cancellation fees once charged
• Service fees paid in advance are non-refundable
• Gift certificates and prepaid services are non-refundable
• We may offer service credits in exceptional circumstances

Chronic Cancellation Policy

Clients who repeatedly cancel or reschedule appointments may be subject to additional restrictions:

• After 3 late cancellations in a 6-month period, a deposit may be required
• After 5 cancellations in a 6-month period, we may require same-day booking only
• We reserve the right to refuse service to chronically canceling clients
• We may require full payment in advance for future appointments

How to Cancel or Reschedule

Appointment Reminders

To help you avoid cancellation fees, we provide:

• Text message reminders 24 hours before your appointment
• Email reminders 48 hours before your appointment
• Phone call reminders for first-time clients
• Online booking system with automatic reminders

Note: It is your responsibility to remember your appointment time. Not receiving a reminder does not exempt you from cancellation fees.

Policy Updates

This cancellation policy may be updated at any time. Changes will be posted on our website and will apply to all future appointments. We recommend reviewing this policy periodically to stay informed of any changes.

Contact Information

If you have questions about our cancellation policy or need to cancel/reschedule an appointment: