Terms of Service

Agreement to Terms

By accessing and using UltiMutt Grooming's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Service Description

UltiMutt Grooming provides professional dog grooming services including but not limited to:

• Full grooming services (bathing, drying, haircuts, nail trimming)
• Specialty services (teeth brushing, ear cleaning, gland expression)
• Hydrotherapy services (by appointment)
• Consultation and grooming advice

We specialize in small and medium-sized dogs and reserve the right to decline service for dogs that may pose a safety risk to our staff or other animals.

Appointment Policies

Scheduling

• Appointments must be scheduled in advance
• We recommend booking 1-2 weeks in advance for best availability
• Same-day appointments may be available based on schedule
• Appointment times are estimates and may vary based on pet needs

Cancellation Policy

• 24-hour notice required for cancellations or rescheduling
• Late cancellations (less than 24 hours) may incur a $25 fee
• No-shows will be charged the full service fee
• Emergency cancellations will be handled on a case-by-case basis

Late Arrivals

• Please arrive on time for your appointment
• Late arrivals may result in shortened service time
• Arrivals more than 15 minutes late may need to be rescheduled

Pet Health and Safety

Health Requirements

• Pets must be current on vaccinations (Rabies, DHPP, Bordetella)
• Proof of vaccination must be provided before first appointment
• Pets must be free of contagious diseases
• We reserve the right to refuse service for health and safety reasons

Behavioral Requirements

• Pets must be reasonably well-behaved and non-aggressive
• We may use muzzles or other safety equipment if necessary
• Aggressive behavior may result in service termination
• Owners must disclose any known behavioral issues

Matted Fur Policy

• Severely matted fur may require shaving for the pet's comfort
• We will discuss options with you before proceeding
• Additional fees may apply for extensive dematting
• We reserve the right to decline service for severely matted pets

Pricing and Payment

Pricing

• Prices are subject to change without notice
• Current pricing is available on our website and at the salon
• Additional fees may apply for difficult or time-consuming services
• First-time customers receive 10% off their first grooming service

Payment

• Payment is due at the time of service
• We accept cash, credit cards, and debit cards
• Tips are appreciated but not required
• No personal checks accepted

Liability and Limitations

Service Limitations

• We are not veterinarians and cannot diagnose or treat medical conditions
• We will refer you to a veterinarian for any health concerns
• Grooming services are cosmetic and not medical treatments
• We cannot guarantee specific results or styles

Liability Limitations

• Our liability is limited to the cost of the grooming service
• We are not responsible for pre-existing conditions
• Owners are responsible for disclosing all health and behavioral issues
• We maintain appropriate insurance coverage

Customer Responsibilities

• Provide accurate contact information
• Disclose all relevant pet health and behavioral information
• Ensure pets are properly restrained when entering/exiting
• Pick up pets promptly when grooming is complete
• Follow all salon rules and safety guidelines
• Treat staff and other customers with respect

Emergency Procedures

In case of emergency or if we notice any health concerns during grooming:

• We will immediately contact you
• We may stop the grooming service if necessary
• We will recommend immediate veterinary care if needed
• We will document any incidents or concerns

Right to Refuse Service

We reserve the right to refuse service for any of the following reasons:

• Aggressive or dangerous behavior
• Contagious diseases or parasites
• Severe matting that may cause pain
• Inappropriate or abusive behavior by owners
• Failure to provide required vaccination records
• Any situation that poses a safety risk

Photography and Marketing

We may take photos of your pet for our portfolio, website, or social media. If you do not wish for your pet's photo to be used for marketing purposes, please inform us at the time of service. We will always ask permission before using any photos for marketing materials.

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and will become effective immediately. Continued use of our services after changes constitutes acceptance of the new terms.

Governing Law

These terms are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Denton County, Texas.

Contact Information

If you have any questions about these Terms of Service, please contact us: